Research & UX Design

InRef, LLC consulting helps you attain great IT solutions through research and user experience (UX) design. We welcome IT into our lives everyday and it surrounds us at home, work, and play. The goal at InRef is to help people have enjoyable and productive experiences using technology. Research helps you understand end-users. An iterative design process, incorporating your insights and end-user feedback, ensures that designs meet your objectives and satisfy end-users. Satisfied end-users are hallmarks of UX design.

Why UX Design?

UX design is important because it is focused on understanding end-users and designing systems that work best for them. Employees that can use a system well are more productive–that’s good for your business and your customers. InRef design strategies emphasize creating positive user experiences for people.

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To provide superior service and help people interact with data, understand information, and build knowledge.


Promote rewarding user experiences through the design of better equipment, processes, and procedures for users.


Deliver ethical business services that improve the potential for people to use and enjoy technology.


InRef, LLC was established in 2008 in Tacoma, Washington. The original emphasis of the organization was to design a new technology that integrated paper maps and digital artifacts into one collaborative system. As the firm’s capabilities grew, the company expanded the portfolio of services and relocated to Fort Wayne, Indiana, in 2012.

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  • User-Centered Design
  • Project Management
  • Usability Inspection
  • User Analysis
  • Task Analysis
  • Prototyping

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Employee Certification & Education

  • Human-Computer Interaction
  • Project Management Professional
  • Database Management Systems
  • Geographic Information Systems
  • CompTIA (Project+, Network+ ce, A+ ce, and CTT+)
  • Microsoft Office Specialist (Word, PowerPoint, and Excel)
  • MIT Sloan School Executive Certificate in Strategy & Innovation

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